Requesting and Managing Debit Cards
In general, if your account type offers a debit card, you should receive one when you enroll--unless you choose to use automated claim reimbursements instead. This page covers requesting a debit card (or additional debit cards, canceling cards, and what to do when a card is lost or stolen.
Request a card online
To request a debit card from CapitalBlueCross.com:
- Sign in at CapitalBlueCross.com and click Login in the top right corner. Enter your username and password and click Sign In. Click the Account Summary link in the middle of the page, directly below your account balance.
- Click the My Profile menu.
- Choose Payment & Banking from the menu.
- Click Add Card
- Fill out the form to start the debit card request process.
Cancel a card online
To cancel a debit card on CapitalBlueCross.com:
- Sign in at CapitalBlueCross.com and click Login in the top right corner. Enter your username and password and click Sign In. Click the Account Summary link in the middle of the page, directly below your account balance.
- Click the My Profile menu.
- Choose Payment & Banking from the menu.
- In the list of debit cards, find the card you want to delete.
- Click Delete.
Report a card lost or stolen
Call Capital Blue Cross customer support at 877.293.7041 at any time, any day of the week.
Follow the prompts to report your debit card lost or stolen. Your card will be canceled and a new one will be automatically reissued to you.
Simply canceling your card online will not automatically reissue a card to you so we ask that you call us. Additionally, when you report a card as lost or stolen to our customer support line, you will receive assistance in monitoring your recent claims for any fraudulent activity.