Paying a Provider

Learn how to pay your bill to a provider using our online portal.

Overview

Capital Blue Cross offers the ability to pay a provider directly from CapitalBlueCross.com.

Sign in at CapitalBlueCross.com and click Login in the top right corner. Enter your username and password and click Sign In. Click the Account Summary link in the middle of the page, directly below your account balance.
Click Pay a Bill from the I Want To… menu
Choose the account you want to use to pay the bill (NOTE: If you only have one account, you will skip this step)
Click Next
Enter the amount to pay
Click Next
Fill out the form with information about the bill you’re paying. (NOTE: If you don't have a provider saved on your account, you will be asked to add one before you fill out information about your claim. Click Add Provider and fill out the provider's information to continue)
Click Next
Attach documentation to the transaction by clicking Attach Documentation
After attaching all related documentation, click Next
Review the information you entered
Click Submit

My claim or reimbursement request was denied. What can I do?: After receiving a complete or partial denial of a claim, we recommend you contact our Customer Service department for help in understanding what can be done to get your claim reimbursed.If the claim is still being denied after working with us, you can appeal the decision by filling out an Appeal Form. We recommend you work with your employer or benefits administrator to make sure you have complete and accurate information when making your appeal. Capital Blue Cross will perform a full and fair review of your claim and provide you with written notice of the decision within 30 days of receiving your appeal request.; You can also designate another person to manage the appeal process on your behalf by completing an Authorization for Release of Information for them.