Putting your Account on Hold

Overview

You have the ability to put your HSA account on hold if you lose your debit card or suspect that you're the victim of fraud.  This gives you the opportunity to take steps to protect the funds in your account.

All debit card activity stops when you put your account on hold.  This includes card swipes, online purchases, and automated payments.

Before you make the decision to put your account on hold, we recommend you call Capital Blue Cross customer service at 877.293.7041.  This way, you can make sure that you won't disrupt a pending reimbursement request or stop a payment for a visit to a clinic from going through.

Put your account on hold

You can put your account on hold by following the process below.

1. Sign in at CapitalBlueCross.com and click Login in the top right corner. Enter your username and password and click Sign In. Click the Account Summary link in the middle of the page, directly below your account balance.
2. Click the My Profile menu.
3. Choose See All Settings from the menu.
4. Locate your HSA in the list of settings.
5. Locate Account Status in the list of HSA Settings and click Put on hold.

Remove a hold on your account

You can remove a hold you have set  on your account by following the process below.

1. Sign in at CapitalBlueCross.com and click Login in the top right corner. Enter your username and password and click Sign In. Click the Account Summary link in the middle of the page, directly below your account balance.
2. Click the My Profile menu.
3. Choose See All Settings from the menu.
4. Locate your HSA in the list of settings.
5. Locate Account Status in the list of HSA Settings and click Release hold.